The Excessive Fraud Merchant (EFM) Compliance Program is a separate program that applies to users in all supported countries besides Germany, India, and Switzerland. Mastercard’s Excessive Chargeback Program (ECP) consists of two levels: Excessive Chargeback Merchant (ECM) and High Excessive Chargeback Merchant (HECM), and it applies to users in all supported countries. You have the opportunity to take action that reduces your fraud level before it exceeds a threshold where penalties are incurred. Instead, they’re given the opportunity to reduce the level of fraud on their account to avoid placement. Users who meet the early warning threshold aren’t immediately placed into the program. Visa operates an early warning system that warns users-through Stripe-who are at risk of being placed into a monitoring program. For users outside of those regions, only domestic activity is counted. If so, we’ll reach out and discuss this with you.įor users in the US, EU, Canada, Australia, and Brazil, domestic and cross-border activity counts towards their monthly totals.
At the beginning of each month Visa reviews your previous month’s activity to see if it has exceeded any of their established thresholds. The timelines used by either program depend on the country and the threshold-Standard or Excessive-that’s been exceeded.Įach timeline spans a 12-month period and determines what actions to take on a monthly basis. The Visa Fraud Monitoring Program-3DS (VFMP-3DS) is a third program that only applies to businesses based in the United States. The Visa Fraud Monitoring Program (VFMP) and Visa Dispute Monitoring Program (VDMP) apply to businesses in all of our supported countries. Your entire ability to accept credit card payments could be at risk. Failure to comply with the requirements of a program within the specified time period (what the networks call a timeline) can result in the network refusing to process further payments to you using their cards. If you’re identified into one, you must take immediate action to address the situation. While monitoring programs are comparatively rare, you should take them seriously.
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We also communicate directly with the networks and relay information on a monthly basis. Stripe can work with you on a remediation plan to reduce the levels of disputes or fraud related to your account. As part of a program, you can incur monthly fines and additional fees until you reduce your dispute or fraud levels in a sustained way. If these exceed the thresholds dictated by each network (for example, Visa or Mastercard), they place you into one of their monitoring programs. To learn more about the steps you can take to prevent disputes and fraud, refer to our prevention guide.Īs part of your financial obligations to the card networks, you must ensure that disputes (also called chargebacks) and fraud are kept at acceptable levels.
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